Customers always right

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so-Mahatma Gandhi

There is a reason why every company, big or small take the motto by heart because your customers is your source of income, without it there will be no company.

Unfortunately that public relation officer at Penang British Council was just to darn stupid to learn. When you made a mistake you don't called up your customer and start preaching about the holy month and how to behave because the mistake was yours. If you really want to call, you ask them nicely, after the person answered you, tell them you are sorry to bother him or her. The things they called manners.

You don't call your customer and start berrating like you are holier than thou! because clearly the mistakes was yours. What kind of customer relation officer are you when you can't even remember if a person pays you or not? It is your job to make sure the person makes the payment and you certainly didn't forget about it. It's wrong and stupid.

I clearly remembered paying her, giving her the money and waiting for almost 3 minutes for her to finish writing the receipt with my name wrongly spelt. My job involve a lot of PR job so whenever I have a chance I like to observe how people do their job,( as a way of learning) I was sitting there thinking on the way she took the money from me, the amount of time she took to write the receipt and the things she wrote. It is not something I forget easily and you told me you don't remember me paying you? Money and payment is not something to take lightly and it's certainly not something you can afford to forget because your customers money is your responsibility. It's your job description, you are trained specifically for that. You just don't forget about it. Ever!

The worst part was the fact she told me she wrote the receipt and gave it to me without receiving the payment. You idiot! whose standard practice is it to issue a receipt without receiving the money first. If you did that, than it is clearly your fault so stop trying to shift the blame to someone else especially your customer.

The reason I'm so pissed off is the fact she not only called my once but twice to thrown the same accusation. When you can't find the money, after receiving it the blame is on you not the other way around. You already received the payment and you issued the receipt as prove of receiving payment. By doing so you had already forfeited your right in blaming the customer because she or her has already received the proof of her payment. End of story.

Next time I'm bringing a witness...

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful-Jeff Bezos